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Evaluate the relationship rather than a savings promise
Scope
Request the supplier universe, bid process, comparison deliverables and any ongoing renewal or billing support. Identify exclusions and who resolves utility questions.
Economics
Ask for direct or embedded compensation and any continuing fee obligations. Compare the complete offer economics rather than describing supplier-paid work as free.
Accountability
Keep signing authority with the appropriate business representative. Ask how conflicts, data handling and an unsatisfactory comparison will be addressed.
A broker cannot establish eligibility merely from a city name, guarantee a saving or make an unauthorized supplier commitment. A useful engagement can end with a documented decision to keep an existing arrangement.
Worked example: make embedded compensation visible without double counting
Suppose a hypothetical arrangement identifies compensation of $0.01 per therm on 12,000 annual therms. The arithmetic is $120 for that volume. Whether it is already included in the quoted supply price or charged separately comes from the written arrangement. Adding it again when embedded would overstate cost; ignoring a separate charge would understate it.
Ask how the amount changes with actual usage, how long it applies and whether other direct or continuing fees exist. Then assess supplier coverage, scope and service responsibilities alongside the complete offer economics. This example is not a statement of Jaken Energy’s fee or any available engagement. Request the applicable arrangement before authorizing work, and retain appropriate signing authority for any separate supplier commitment.
Distinguish the intermediary from the contracting suppliers
EIA explains the separation between gas supply and utility delivery. A broker can assist the customer within an agreed scope, but its role should be documented separately from the supplier’s performance obligations and the utility’s service rules. Identify which entity is receiving authorization, accessing data, presenting bids and executing a contract. Avoid treating the intermediary’s brand as the legal supply counterparty. EIA: natural gas customer choice and eligibility.
Require compensation and authority disclosures in the work order
Ask whether compensation is in the supplier price, separately invoiced or calculated another way, and whether it differs among proposed products. Document the suppliers approached and any limitation in coverage. Keep data-release permission separate from signing authority. Judge the engagement on reproducible deliverables and unresolved issues rather than an unsupported claim that every client will save. EIA: natural gas customer choice and eligibility.
A scope-of-work checklist before releasing account data
Specify the requested service, permitted recipients, data-access duration, suppliers to be approached and who may approve a final agreement. Ask for compensation disclosure and the deliverables that will remain with the business. Confirm how the engagement ends and how data access is removed or expires. A broker’s role can be useful without granting signing authority. Keep the utility’s service answer and the supplier’s accepted account schedule with the customer’s own records rather than only in the intermediary’s system.
Use the appropriate planning tool
Fee-adjusted offer comparison: Use a reproducible comparison as one deliverable; the calculator does not appoint a broker or authorize an enrollment.
Sources and review notes
Reviewed October 16, 2026. Program information can change. Confirm the effective utility tariff, supplier availability and written offer before proceeding. Examples and planning tools are educational; they are not executable quotes or verified customer results.