On this page
Reconcile a bill in the order the arithmetic works
Quantity
Check beginning and ending readings, multiplier and heat-content conversion. Record whether the billed quantity is energy or volume and whether usage is estimated.
Supply
Match commodity and supplier fixed charges with the agreement’s unit, start date and definitions. Separate an introductory period or partial month where applicable.
Delivery and adjustments
Trace utility charges, taxes and prior-period corrections to their own bases. Do not include an old balance in the current-period unit cost.
For a disputed line, request its calculation and governing tariff or contract reference. Keep account numbers and full invoices out of the public inquiry form; the first question can describe the issue without them.
Worked example: trace the heat-content conversion
Suppose a hypothetical bill records 100 Mcf and uses 1,037 Btu per cubic foot. The quantity converts to 1,037 therms: 100 × 1,037 ÷ 100. At an illustrative $0.75 per therm, commodity cost would be $777.75 before fees, delivery, taxes or other adjustments. These are invented inputs; use the factor and definitions applicable to the actual bill.
If the meter reading, unit multiplier or service period differs from the record used for the offer, reconcile it before comparing prices. Keep estimated and corrected readings identified. A payment balance can include older charges and is not the same as current-period commodity cost. For an unexplained difference, ask which quantity, rate and period generated the specific line rather than dividing the entire amount due by a single meter number.
Reconcile energy and volume before dividing dollars
EIA distinguishes therms and Btu from volumetric units such as cubic feet. Check the bill’s multiplier and heat-content factor before converting Ccf or Mcf. Preserve reading dates and any estimated-reading indicator. If the invoice already bills therms, avoid applying the volume-to-energy conversion a second time. A calculation can be arithmetically correct while using the wrong quantity. EIA: natural gas volume, heat content and energy units.
Build a line-item reconciliation worksheet
Separate current supply, supplier fees, delivery, taxes, adjustments and prior balances. For each disputed item, record the invoice label, calculation base, governing tariff or contract and response received. Compare a corrected invoice with the document it replaces so the same consumption is not counted twice. Use a secure document route for full invoices; a public inquiry can describe the issue without account identifiers. EIA: natural gas customer choice and eligibility.
A correction ledger that avoids double-counting
Link the original bill, reversal and corrected bill by service period and meter. Record which document remains authoritative for quantity and which amounts were paid or credited. A cash ledger and a consumption ledger answer different questions, especially across year-end. Trace an estimated reading to the later actual read before declaring an efficiency result. Where the same account has supplier and utility invoices, reconcile overlapping components so a consolidated statement does not count a charge twice.
Use the appropriate planning tool
Gas unit converter: Check volume-to-energy arithmetic against the bill factor and preserve both the original and converted quantities.
Sources and review notes
- EIA: natural gas volume, heat content and energy units
- EIA: natural gas customer choice and eligibility
Reviewed October 16, 2026. Program information can change. Confirm the effective utility tariff, supplier availability and written offer before proceeding. Examples and planning tools are educational; they are not executable quotes or verified customer results.